The pie charts display ratings of the Parkway Hotel customers in 2005 and 2010.
Overall, while the good and excellent both showed an increase in ratings, satisfactory, poor and very poor experienced a decline. In addition, more induviduals responded with good ratings in 2010 than in 2005.
Answers of 45 percent of the customers was satisfactory when asked for a review, making this sector the greatest proportion of total reviews in 2005, however, this number decreased significantly to 17 percent in 2010. Although the poor sector had the second biggest review rate in 2005 at 21 percent, ratings of it fell dramaticaly to 12 percent in 2010. The very poor section also saw its proportion decreased from 15 to only 4 percent.
Just over 14 percent of ratings were rated as good in 2005.However, this sector became the most rated section in 2010, with whole 39 percent. The excellent section also saw its review rates grow from only 5 to 28 percent in 2010.