The bar chart and the table depict the statistics about the customers’ level of satisfaction in the United States with airlines and a number of particular features of the company in three years: 1999, 2000 and 2007.
From an overall perspective, it is plainly viewed that the company made huge improvements in airplane’s services that the proportion of satisfied customers was more significant than the dissatisfied counterpart, ranging from twofold to threefold. Furthermore, various specific services were rated better with a significant increase in the satisfied people throughout the period.
To be more specific, it can be clearly seen that the percentage of American customers who were satisfied with the airplane job rose consistently, with 65% in 1999, followed by 69% in the next year and hitting the peak at 72% at the end of the survey. In contrast, there was a downward trend in the dissatisfied levels which fell by 8% over a period of 8 years.
Likewise, the flying experience was enhanced over 8 years. It is evident that the satisfaction in airfares witnessed a dramatic growth, finishing at 65%. A slight boost of roughly 4% in the figures for schedules and courtesy of flight attendants; meanwhile, that for courtesy of check-in/gate agents plugged slowly to 88% after a modest increase. The satisfaction in customers due to comfort of seats was not recorded in 2 first years, and in 2007, its quantity was nearly a half, which stayed at the bottom.