The bar chart and the table depict statistics about the customers’ levels of satisfaction in the United States with airlines and a number of the company’s particular features in three years: 1999, 2000, and 2007. From an overall perspective, it is plainly viewed that the company made huge improvements in airplane services, such that the proportion of satisfied customers was more significant than the dissatisfied counterpart, ranging from twofold to threefold. Furthermore, various specific services were rated better, with a significant increase in the number of satisfied people throughout the period.
To be more specific, it can be clearly seen that the percentage of American customers who were satisfied with the airplane job rose consistently: 65% in 1999, followed by 69% in the next year and hitting the peak at 72% at the end of the survey. In contrast, there was a downward trend in the dissatisfied levels, which fell by 8% over a period of 8 years.
Likewise, the flying experience was enhanced over 8 years. It is evident that satisfaction with airfares witnessed a dramatic growth, finishing at 65%. A slight boost of roughly was recorded 4% in the figures for schedules and courtesy of flight attendants; meanwhile, that for courtesy of check-in/gate agents shrank slowly to 88% after a modest increase. The satisfaction in customers with seat comfort was not recorded in the 2 first years, and in 2007, its quantity was nearly a half, which stayed at the bottom.