The provided pie charts represent the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service via five sectors: excellent, satisfactory, very poor, good and poor, in terms of percentage, in the years 2005 and 2010.
Overall, it can be clearly seen that customer rating satisfaction was the biggest sector in 2005. In contrast, some people rating good was the highest in the second pie chart by 2010.
On the one hand, customer ratings for excellent increased sharply, starting at 5% by 2005 and rising to 28% in 2010. In the same way, good rose significantly from 14% to 39% over a period from 2005 to 2010.
On the other hand, satisfactory customer reviews dropped dramatically from 45% in 2005 to just under 17% in 2010. Similarly, poor customer rates fell slightly from 21% to 12%, and very poor decreased from 15% to 4% between 2005 and 2010.
In conclusion, the pie charts show good and excellent customer rates rose of the whole while satisfactory, very poor and poor declined over a period.