The table presents average ratings of various services given by people who visited three health centres. The centres included in the table are Longston, Peveril and Marchbank.
Overall, Longston Centre demonstrates the lowest evaluations both in terms of the total average and for each aspect, whereas Peveril Centre shows the highest ratings from patients. Marchbank has received a moderate score, ranking between the other two centres.
In detail, patients have rated Longston Centre the lowest, with an overall average score of 5.8, which is 2.5 points lower than the leading Peveril Centre. The highest evaluation the Centre received was for doctors’ service – 8 points. Response to concerns was the worst aspect of service for Longston, with a score of just 4.3 points.
In contrast, Peveril Centre has obtained the highest evaluations from patients, having received 8.3 points for the total average score, 1.1 points and 2.5 points higher than Marchbank and Longston, respectively. Pharmacy was the least appreciated, with a score of 6.3, which is nevertheless higher than evaluations of this aspect for the other two centres. In addition, response to concerns received the highest rating, not only among other categories of services, but also among all centres, with a score of 9.6. Meanwhile, Marchbank Centre consistently occupied the middle position across all service categories.