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The image contains a table listing various communication skills and the percentage of people who considered them essential for their job based on surveys from 1997 and 2006. Under "Communication: External," results show increases for 'Knowledge of particular products or services' from 35% to 41%, 'Selling a product or service' from 34% to 31%, 'Advising or caring for customers or clients' from 26% to 29%, 'Dealing with people' from 60% to 65%. Under “Communication: Internal (within company),” there's also an increase in percentages for 'Instructing or training people' from 25% to 30%, 'Persuading or influencing others' from 16% to 21%, 'Making speeches or presentations' from 7% to 11%, 'Analysing problems together with others' from 20% to 26%, 'Planning the activities of others' from 14% to 15%, and 'Listening carefully to colleagues' from 38% to 47%.
Given the complexity of the image, the above description may not be entirely accurate.
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The table illustrates information about the External and Internal communication skills in 1997 and 2006.
Overall, it can be seen that the external communication skills have been increased over the time. In the same way, the skills within the company also showed a climb in 2006.
To begin with, the external skills like the knowledge of particular products or services has proportion at 35% in 1997, While in 2006 it shows a slight raisd with percentage at 41%. In contrast, selling a product or service has a high number in 1997 with 24% and the lowest in 2006 by 21%.
On the other hand, the internal skills such as making speeches or presentations has a proportion at 7% in 1997 with a small increas at 11% by 2006. Furthermore, listening carefully to colleagues shows a signifacnt numbers in 2006 by 47% while in 1997 was at 38%.
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