Letter

Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Dear Sir or Madam,

I hope this letter reachs you in good health and spirit. My intention behind initiating this exchange today is to describe the situation about the internet services, and I remain hopeful to have a positive follow up.

For the sake of being succinct, I would like to start by stating that my internet flow is so weak that I cannot work online. I am unhappy with this service.

Additionally, I would like to point out the fact that the internet network is constantly disrupted and this is causing many problems for me. Upon noticing the issue with my network, I tried to notify your customer services. Only after multiple attempts did I manage to get a hold of your assistants who promised to look into the issue. However, it has been a week and no answer on your part has been delivered yet. As the situation currently stands and to avoid further inconvenience, I would like ta ask for arranging a home visit by one of your engineering to fix the problem. Please accord ultimate urgency to my request.

Thank you.

Word Count: 185

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses the main requirements: describing the problem, requesting an engineer visit, and implying a need for bill reduction. However, the request for a bill reduction is not explicitly stated, and the tone is overly formal and wordy. To improve, clearly state the request for a reduction in the bill, and use more direct language. Also, correct minor errors like 'reachs' and 'ta ask'.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. The paragraphs are logically structured, covering the complaint, the request for an engineer visit, and the implied request for a bill reduction. However, the opening sentence is overly formal and slightly awkward, which can distract the reader. To improve, use a more direct and natural opening, such as 'I am writing to complain about...' Also, ensure that the request for a bill reduction is explicitly stated, as it is only implied in the current letter.

Lexical Resource

The vocabulary used is appropriate for the context, with some good formal expressions like 'for the sake of being succinct' and 'upon noticing the issue.' However, there are a few awkward phrases, such as 'my intention behind initiating this exchange today' and 'I remain hopeful to have a positive follow up,' which sound unnatural. To improve, use more straightforward language, e.g., 'I am writing to complain about...' and 'I hope this issue can be resolved soon.' Additionally, 'internet flow' should be 'internet connection' or 'internet speed.'

Grammatical Range & Accuracy

The letter contains several grammatical errors and awkward constructions. For example, 'reachs' should be 'reaches,' 'ta ask' should be 'to ask,' and 'engineering' should be 'engineers.' The sentence 'Only after multiple attempts did I manage to get a hold of your assistants who promised to look into the issue' is grammatically correct but could be more concise. To improve, proofread carefully for subject-verb agreement and word forms. Also, consider using a wider range of sentence structures, such as conditional sentences or relative clauses, to enhance clarity and flow.

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Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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