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Letter

Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. X,

This letter is a complaint about the discomfort that I and my company’s employees are suffering from.

Firstly, because of this disturbance, we are unable to submit our work on time. There are network issues that are decreasing the internet speed; due to this, loading time is increasing.

Therefore, I request that you provide an engineer to our office who is able to solve this problem. Please send him or her to our office address as soon as possible.

And lastly, I heartily request that you charge minimally because the same issues happened 2 months ago. After 2 months, you charged more, which is not reasonable this time. Day by day, new things develop in the market, and they charge minimally.

Thank you.

Rachna Surti.

Word Count: 128

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter adequately addresses all parts of the task. The description of the problem is clear, the request for an engineer is explicit, and a reduction in the bill is requested. However, greater detail and stronger justification could improve the response. The letter falls short of the required 150 words.

Coherence & Cohesion

6.5
The letter is easy to follow, with a logical progression of ideas. Paragraphing is clear. The connections between ideas could be strengthened for better flow.

Lexical Resource

5.5
The vocabulary used is appropriate, but lacks range and precision in places. More sophisticated vocabulary choices would enhance the letter's impact.

Grammatical Range & Accuracy

6.5
The grammar is mostly accurate, with only minor errors. A wider range of grammatical structures would improve the overall score.

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