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Letter

Band 5+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

The reason why is that you I am writing dissatisfaction at your company.I was used your service a few months.Howerver ,last month router speed very low, cannot connected the net.I am suffering this condition.Because I. work online so I spend a lot of time the net.But I bill every month.

I will offer your company team one of the member,I want come my apartment.The staff learn this situation and there is any defective router system give me solution.Due to not good the net service impact on my online work .I need connect my work college but your bad service cause I do not work at all.The condition impact in my income .This month my salary low than other months.

I request your company give discount due to some lack of not good net service.

I am look forward to as soon as possible answer my complains.

Yours faithfully,

Nasiba Boltayeva

Word Count: 154

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
service: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all parts of the task, but the description of the problem and the explanation of the impact could be clearer and more detailed. The request for a visit and bill reduction are present but could be more formally expressed.

Coherence & Cohesion

5
The letter's message is understandable, but the numerous grammatical errors and unclear sentence structures disrupt the flow and make it difficult to follow at times. Improved sentence structure and paragraphing would significantly enhance coherence.

Lexical Resource

4.5
The vocabulary used is adequate but lacks range and precision. More sophisticated vocabulary and precise word choices would improve the overall quality of the letter.

Grammatical Range & Accuracy

3.5
The letter contains numerous grammatical errors that significantly affect clarity and overall understanding. A focus on improving grammatical accuracy and sentence structure is crucial.

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