Letter

Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to complain about the poor internet service I have been experiencing from the past few weeks.

Last month, one of the representative from your company came to install a flash fiber. A device which helps to improve the internet speed. But even after the installation of that device, browsing takes much time which results in delay of important tasks. Moreover, last week your company had sent a notification that there will be increase in the monthly charges from May,25. I am unhappy with this idea of increasing charges with the ongoing internet speed and issues.

I would appreciate it if you could arrange for an engineer to visit my home at the earliest possible convenience to inspect and resolve the issue.

Additionally, I would request a reduction in my monthly charges until the service will be improved to promised standards.

I am looking forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Akleema Irfan

Word Count: 161

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

charges: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, including describing the problem, arranging for an engineer visit, and requesting a bill reduction. The content is relevant and sufficiently detailed. To further enhance the letter, consider adding specific examples of the 'important tasks' delayed and quantifying the expected 'promised standards' of internet service. Also, you can specify the convenient time for the engineer to visit.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph addresses a specific point related to the complaint. To improve coherence, ensure a smooth transition between ideas within paragraphs. For example, when discussing the installation of the flash fiber, you could more directly link it to the continued slow internet speed. Also, consider adding a concluding sentence to each paragraph to summarize the main point and lead into the next topic.

Lexical Resource

The vocabulary used is appropriate for the task. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to internet services and complaints. For example, instead of 'poor internet service,' you could use terms like 'unreliable connection' or 'intermittent service.' Also, consider using stronger verbs and more precise adjectives to describe the issues you are experiencing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to subject-verb agreement and correct tense usage. For example, in the first paragraph, 'one of the representative from your company came' should be 'one of the representatives from your company came.' Also, ensure that punctuation is accurate throughout the letter. Reviewing and editing your work carefully can help eliminate these minor errors.

Answers On The Same Topic:

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Dear Sir or Madam, I hope this letter reachs you in good health and spirit. My intention behind initiating this exchange today is to describe the situation about the internet services, and I remain hopeful to have a positive follow up. For the sake of being succinct, I would like to start by stating that […]

Band 6+

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Dear Sir or Madam, The reason why is that you I am writing dissatisfaction at your company.I was used your service a few months.Howerver ,last month router speed very low, cannot connected the net.I am suffering this condition.Because I. work online so I spend a lot of time the net.But I bill every month. I […]

Band 5+

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Dear Mr Raman I have shifted on this address a week ago. I have called three days ago to put rogers internet connection at my residence. Unfortunately,I am writing this to complaint you regarding the service I have got. Yesterday, I had meeting with my colleague on video call. While doing conversation, I have experience […]

Band 5+

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Dear Mr. X, This letter is a complaint about the discomfort that I and my company’s employees are suffering from. Firstly, because of this disturbance, we are unable to submit our work on time. There are network issues that are decreasing the internet speed; due to this, loading time is increasing. Therefore, I request that […]

Band 6+

See All

Write a letter to the store manager. In your letter: • Explain what the problem is • Describe when and where you bought the phone • Say what action you would like the manager to take

Dear Mr. Bob, I am writing to express my dissatisfaction with my recent purchase of the Iphone 16 pro max from your store. I purchased the device last Saturday from your applewood location. First of all, I am a photographer and that was the main reason for making this purchase but I noticed the back […]

Band 6+

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

Dear Sir or Madam, I am writing this to express my dissatisfaction with the notification service at your airport. I was flying from Soekarno-Hatta Airport in Jakarta to Beijing Capital International Airport on 17 of August 2023 with my family. we arrived a two hours before the flight to ensure we passed through the gate […]

Band 5+

See All

Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Other Topics:

Write a letter to the store manager. In your letter: • Explain what the problem is • Describe when and where you bought the phone • Say what action you would like the manager to take

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium