Letter

Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Dear Sir,

I am writing to complain about the poor internet service I have been experiencing from the past few weeks.

Last month, one of the representative from your company came to install a flash fiber. A device which helps to improve the internet speed. But even after the installation of that device, browsing takes much time which results in delay of important tasks. Moreover, last week your company had sent a notification that there will be increase in the monthly charges from May,25. I am unhappy with this idea of increasing charges with the ongoing internet speed and issues.

I would appreciate it if you could arrange for an engineer to visit my home at the earliest possible convenience to inspect and resolve the issue.

Additionally, I would request a reduction in my monthly charges until the service will be improved to promised standards.

I am looking forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Akleema Irfan

Word Count: 161

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

charges: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, including describing the problem, arranging for an engineer visit, and requesting a bill reduction. The content is relevant and sufficiently detailed. To further enhance the letter, consider adding specific examples of the 'important tasks' delayed and quantifying the expected 'promised standards' of internet service. Also, you can specify the convenient time for the engineer to visit.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph addresses a specific point related to the complaint. To improve coherence, ensure a smooth transition between ideas within paragraphs. For example, when discussing the installation of the flash fiber, you could more directly link it to the continued slow internet speed. Also, consider adding a concluding sentence to each paragraph to summarize the main point and lead into the next topic.

Lexical Resource

The vocabulary used is appropriate for the task. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to internet services and complaints. For example, instead of 'poor internet service,' you could use terms like 'unreliable connection' or 'intermittent service.' Also, consider using stronger verbs and more precise adjectives to describe the issues you are experiencing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to subject-verb agreement and correct tense usage. For example, in the first paragraph, 'one of the representative from your company came' should be 'one of the representatives from your company came.' Also, ensure that punctuation is accurate throughout the letter. Reviewing and editing your work carefully can help eliminate these minor errors.

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Band 6+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill

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Task Response

Coherence & Cohesion

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Grammatical Range & Accuracy

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