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Letter

Band 5+: Write a letter to your internet service provider to complain. In the letter: - Describe the problem and why you are unhappy - Arrange for an engineer to visit your home - Request a reduction in your bill

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Note: Both the topic and the answer were created by one of our users.

Dear Mr Raman

I have shifted on this address a week ago. I have called three days ago to put rogers internet connection at my residence. Unfortunately,I am writing this to complaint you regarding the service I have got.

Yesterday, I had meeting with my colleague on video call. While doing conversation, I have experience the poor quality of network like audio, video was not clear to me. It makes me unhappy because I was not exptecting this that i need to end my meeting without discussing with my team member.

I am requesting you to sent a technician to the address of 165 Bechtel drive,Kitchner to follow up with the problem that I am facing . Beside that, I am also want some reduction in by bill cycle due to the issue. I hoping that you will consider my request will send a engineer as soon as possible

I waiting for the person to fix the problem.It would be great if he visit home after 3o’clock.I am looking forward to hearing from you.

your sincerely

Jass

Word Count: 177

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter adequately addresses all parts of the task. However, the description of the problem could be more detailed and impactful. The request for a bill reduction is clear but could be strengthened with a justification.

Coherence & Cohesion

5
The letter's message is mostly understandable. However, the numerous grammatical errors and awkward phrasing affect the overall flow and coherence. Improved sentence structure and paragraphing would significantly enhance readability.

Lexical Resource

4.5
The vocabulary used is functional but lacks range and precision. More sophisticated vocabulary choices would improve the letter's overall impact and professionalism.

Grammatical Range & Accuracy

3.5
The letter contains numerous grammatical errors that hinder understanding and impact the overall score. Significant improvement in grammar and punctuation is needed.

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