Letter

Band 5+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Dear Sir or Madam,

I am writing this to inform you regarding the hotel room I had booked at your hotel. The room I had booked is completely different than what was advertised.

For a long time, me and my friend were planning to come to your Kohinoor hotel near the popular beach Taki for a weekend getaway. I had booked a deluxe room with double beds, a balcony and a nice bathroom as advertised on your website and paid more than the standard rooms available at your hotel, but after our arrival we noticed that the room contains single bed only, with one bathroom and no balcony similar to the standard rooms.

As the room has only one bed it is not feasible for us to stay the night together and it’s upsetting to both of us as we were planning for a weekend trip since a long time.

As a result, I would request you to provide an extra bed with no extra cost and provide us our refund for the extra we paid for the deluxe rooms. I hope you will take look into this with urgency and appropriate action

Word Count: 193

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

booked: 3

extra: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the booking details, discrepancies, and desired resolution. The content is relevant and logically organized. To improve, consider adding more specific details about the impact on the stay and elaborating on the expectations for resolution. For example, you could mention specific activities you had planned that were affected or suggest alternative solutions if an extra bed isn't possible.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the instructions (details of booking, impact on stay, and expected resolution). This will enhance clarity. Also, avoid starting multiple sentences with 'I'. Vary your sentence structure to improve flow.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could elevate the letter. For example, instead of 'nice bathroom,' you could describe specific features that were advertised but missing. Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('the,' 'a,' 'an'). For example, 'me and my friend were planning' should be 'my friend and I were planning.' Proofread carefully to catch these errors.

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Write a letter to a hotel manager in another city for an upcoming 2 day business trip for you and your colleagues. In your letter, You should tell : Introduce yourself and colleagues give information about the business meeting tell other requests you moght have.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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