Letter

Band 5+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Dear Sir.

I’m writing a letter to address the problems i’ve encountered and suggest a solution; i sincerely apologize for any inconvenience my letter of complaint may cause.

I’ve booked a room from your hotel for a weekend getaway, but after my arrival to my room the room didnt match the the claims on your advertisements.

The amenities were struggling to work, and the room was dirty; it was not cleaned properly.

The solution for this problem is quite simple. To start off, change the advertisements to match your establilishment’s actual standard.

Properly check the room’s cleanliness and increase the cleaners’ headcount. Replace the faulty amenities and repair the items that are repairable, to avoid inconveniencing any more tenants

Yours sincerely

aibo

Word Count: 122

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the problems encountered and suggesting solutions. However, the tone could be more polite and the suggestions more specific for a higher score. For example, instead of just saying 'change the advertisements,' you could suggest specific inaccuracies you noticed. Also, consider asking for a partial refund or a discount on a future stay as a resolution. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. The opening paragraph introduces the topic, but the transition to the specific issues could be smoother. Consider dedicating a separate paragraph to each main point (apology, problems, and suggested solutions) for better clarity. The flow of ideas within the body paragraphs is somewhat disjointed. Using transition words and phrases can help connect ideas more logically.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. Words like 'struggling' and 'dirty' are acceptable, but more descriptive language could enhance the impact. For example, instead of 'dirty,' you could use 'unsanitary' or specify the types of dirt found. The phrase 'headcount' is not typically used in this context; consider 'number of cleaners' or 'cleaning staff'. Using synonyms and more specific vocabulary would elevate the letter.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. There are issues with subject-verb agreement ('the room didnt match'), article usage ('a room from your hotel'), and unnecessary repetition ('the the claims'). Sentence structure is relatively simple, and while understandable, it lacks sophistication. Proofreading carefully for errors and varying sentence structure would improve the grammatical accuracy and range.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Coherence & Cohesion

Lexical Resource

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