Letter

Band 4+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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HI mi name is ruslan, i write this later to the hotel manager, i encountered with problem about my reserved hotel number

I was reserved on 23th of october online, i am chosing in your website vip room with very beautiful bath room and with a beautiful view, i want to point out that number pretty cute in the website. my room number was located on the last floor, the room number is 163 near by lift.

When i arrived in the hotel i was in shocked becuse the lobby has terrible status, okay i close my for this because i was excited to see my vip room with the beuatiful bathroom, but unfortunately i dont see my room.The main problem why i am reading this later beacusse my room was unvailabel,how?Why my room is unvailabel? How can this happen? I need answer for my questions! I staed in lobby 3 hours becuse yours lobby worckers caant do something with this problem,all what they do is tell me: ” We cant solve your problem becuese the website during a technical break, please wait” . I cant wait, i was flying for 6 hours and more 2 hours from airport to your hotel, i was tired and angry.

I want my money back, although no i want more money becuese your behaivor with you klient is terrible.

Word Count: 226

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

problem: 3

website: 3

number: 3

lobby: 3

hours: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the reservation details, the problems experienced, and the desired resolution. However, the tone is overly emotional and some information is presented in a disorganized manner. To improve, focus on maintaining a professional tone and structuring the letter with clear paragraphs that logically present the information.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is frequently disrupted by grammatical errors and abrupt transitions. To improve coherence, consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing your reservation, the problems encountered, and the resolution you seek. Using cohesive devices (e.g., 'therefore,' 'however,' 'in addition') can help link ideas and create a smoother reading experience. Pay close attention to paragraphing to ensure each paragraph focuses on a single aspect of your complaint.

Lexical Resource

The vocabulary used is basic and repetitive, which limits the clarity and impact of your message. To enhance your lexical resource, try to use synonyms and more descriptive words to express your ideas. For example, instead of repeatedly using 'beautiful,' consider alternatives like 'stunning,' 'picturesque,' or 'exquisite.' Also, be mindful of using the correct register for a formal complaint; avoid overly casual language.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and punctuation mistakes, which significantly impede understanding. Focus on improving your sentence structure and grammar by practicing basic sentence patterns and reviewing grammar rules. Proofreading carefully and using grammar-checking tools can help identify and correct errors before submitting your writing. Pay attention to using correct articles (a, an, the) and prepositions.

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Task Response

Coherence & Cohesion

Lexical Resource

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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