Letter

Band 4+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Dear John,

I am writing this letter to you for accepting my big apologizes,due to problems that i have faced at your hotel. It was not a great experience for me staying at your place. The problem is about my room. It was really disgusting to stay there for a long time. The blankets,pillows and the room itself was really dirty. I saw blood stain on the walls, coffee spots on my pillows and even the cockroaches under my bed. Furthermore there was strangely terrible smell which was coming from bathroom. In addition the towels and bathrobe were unclean. Despite i have not spent more time at your hotel, I was really sorry. After very tired day i would like to feel relaxed,cozy and clean. However it is like impossible there. In actual fact i am keen on your hotel architechture and adore the design itself. Because it is so contemporary and vintage at the same time. The service and the staff were amazing too.And i can not pass the meals of course. They were absolutely delicious: the ingredients were fresh and cooked well. Just because of the cleaning of the rooms, everything messed up for me.I would like to recommend you to change the cleaning company that you work with. In my opinion better cleaning will attracts more customers and that’s why your hotel’s ranking will blow up too. In conclusion if you want, i know some of them which make incredible work. I can get in touch with them for you when you want.

With love Zahra

Word Count: 259

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

really: 3

there: 3

cleaning: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by describing the problems encountered, explaining their impact, and suggesting improvements. However, the tone is not consistently apologetic as requested in the prompt. The letter includes some irrelevant details (positive aspects of the hotel) which detract from the focus. To improve, maintain a consistently polite and apologetic tone throughout the letter. Focus on elaborating on the impact of the problems and be more specific about the compensation expected.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. The introduction is abrupt, and the transition between describing the problems and suggesting solutions is not smooth. Consider using more transitional phrases to guide the reader through your points. For example, after detailing the issues, you could say, 'To improve the experience for future guests...' This will help create a more cohesive and logical flow.

Lexical Resource

The vocabulary used is basic and lacks precision. Words like 'disgusting,' 'terrible,' and 'amazing' are used, but they don't effectively convey the specific nuances of your experience. Try to incorporate more descriptive and vivid language to paint a clearer picture for the hotel manager. For instance, instead of 'terrible smell,' you could describe it as a 'musty odor' or 'unpleasant scent of mildew.' Also, vary your word choice to avoid repetition. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with subject-verb agreement ('I am writing this letter to you for accepting my big apologizes'), incorrect word usage ('due to problems that I have faced'), and sentence structure ('Despite i have not spent more time at your hotel, I was really sorry'). To improve, focus on constructing grammatically correct sentences and proofread carefully for errors. Pay attention to verb tenses, articles, and prepositions.

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