Letter

Band 4+: You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: - details of the defects you found in the smartphone - explain what happened when you tried to resolve the issue - say what action you want the company to take

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Dear Customer service team,

I’m writing these email regarding my order number 1313, when the package has arrived at January 13th, the Smartphone Samsung model S25 Ultra 512gb was damaged, its screen was broken in the right corner and it’s not working properly.

I tried to power on with the power cable direct connected and also tried to reset to factory using the combination of power on + volume down.

Please let me know what procedures do I need to follow in order to received a new one or the steps to request a full refund?

Word Count: 96

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

power: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task, explaining the situation, actions taken, and desired resolution. However, elaborating further on the specifics of the damage and providing more detail on the troubleshooting steps could enhance the response. Also, the tone could be more assertive in stating the desired outcome. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider structuring your letter with a more distinct introduction, body, and conclusion. Use transitional phrases to connect your ideas more smoothly and ensure each paragraph focuses on a single aspect of your request.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. Try to incorporate more specific and descriptive language to enhance the impact of your message. For instance, instead of just saying 'damaged,' you could describe the damage in more detail.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving your sentence structure, verb tense consistency, and correct use of articles and prepositions. Review basic grammar rules and proofread carefully to minimize these errors in future writing.

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Dear Mr. Smith, Please accept my apologies for the inconvenience that happened previous day. I understand that the noise from my flat was quite disturbing for you, and I truly regret about that. My youngest son was celebrating his tenth birthday yesterday with several of his friends and classmates. Unfortunatly, the children became so exited […]

Band 7+

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Your neighbors have recently written to you to complain about the noise from your house flat. Write a letter to your neighbors. In your letter Explain the reason for the noise Apologize Describe what action you will take

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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