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Letter

Band 9: You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: - details of the defects you found in the smartphone - explain what happened when you tried to resolve the issue - say what action you want the company to take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to formally complain about a recent purchase I made on your website. On April 10th, I ordered a “Z-Phone 15” (Order No. #88921), which was delivered to my home yesterday morning.

Upon unboxing the device, I unfortunately discovered several significant defects. Firstly, while the screen is meant to be brand new, there is a deep scratch across the center of the display. Furthermore, the battery appears to be faulty; it reached a full charge within minutes but depleted entirely after only an hour of light use. Finally, the camera application consistently crashes every time I attempt to take a photo.

As a regular customer of your store, I am very disappointed with the quality of this specific handset. I am attaching a copy of my receipt and photos of the damaged screen to this email.

Given that the phone is under warranty and arrived in this condition, I would like to request a full replacement for a new, functional unit. If a replacement is not available, I expect a complete refund to my original payment method.

I look forward to your prompt response regarding this matter.

Yours faithfully,

[Your Name]

Word Count: 197

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

9

The letter comprehensively addresses all aspects of the task, providing specific details about the defects, their impact, and the desired resolution. The tone is appropriately formal and the organization is clear and logical. The letter is well-written and effectively communicates the complaint.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter. Terms like 'significant defects,' 'faulty,' and 'handset' are well-suited to the context.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and professionalism of the letter. The minor errors do not detract from the overall high quality of the writing.

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