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Letter

Band 8+: You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: - details of the defects you found in the smartphone - explain what happened when you tried to resolve the issue - say what action you want the company to take

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service,

I recently bought a smartphone from your online store, but it arrived with several defects.

First, the screen has a scratch that was not mentioned on the website. Second, the battery drains very quickly even when I am not using the phone. Third, the speaker makes a crackling sound during calls.

I have already tried restarting the phone and charging it fully, but the problems remain. I also sent an email to your support team two days ago but have not received a reply.

Please send me a replacement phone that works properly, or give me a full refund. I can return the defective phone if you provide a free shipping label.

Thank you for your help.

Sincerely

Word Count: 121

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the defects, steps taken, and desired resolution. There might be a slight lack of elaboration in certain areas, but overall, the response is well-written and effective. To further enhance the letter, consider adding specific model of the phone and order number. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective, and the use of cohesive devices is natural and contributes to the overall clarity of the message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is appropriate and precise, enhancing the clarity and effectiveness of the communication. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control. The sentences are well-constructed, and there are virtually no errors in grammar or punctuation.

Answers On The Same Topic:

You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: – details of the defects you found in the smartphone – explain what happened when you tried to resolve the issue – say what action you want the company to take

Dear Sir or Madam, I am writing to formally complain about a recent purchase I made on your website. On April 10th, I ordered a “Z-Phone 15” (Order No. #88921), which was delivered to my home yesterday morning. Upon unboxing the device, I unfortunately discovered several significant defects. Firstly, while the screen is meant to […]

Band 9

You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: – details of the defects you found in the smartphone – explain what happened when you tried to resolve the issue – say what action you want the company to take

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Band 4+

You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: – details of the defects you found in the smartphone – explain what happened when you tried to resolve the issue – say what action you want the company to take

Dear sir, I am writing to lay a complain on the new smart phone I bought from your website which turns out to develop some faults. When I ordered the phone from your website, it was so expensive, but due to how enticing the phone is, I had to buy it. I was so happy […]

Band 5+

You bought a new smartphone online recently, but it has several defects. Write a letter to the customer service department of the online store. In your letter, you should include: – details of the defects you found in the smartphone – explain what happened when you tried to resolve the issue – say what action you want the company to take

Sir or Madam, I am writing to complain about a mobile phone that I recently purchased from your online store. Unfortunately, the phone arrived with several defects. First of all, the battery drains very quickly, even when I am not using the phone. In addition, the screen sometimes freezes and does not respond to touch. […]

Band 8+

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Coherence & Cohesion

Lexical Resource

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