Letter

Band 4+: You have been experiencing issues with the internet service provided by your current company. You have tried contacting them multiple times without a satisfactory resolution. Write a letter to the internet service provider explaining the problems you are facing. You should include: - details about the issues you've been experiencing - what steps you have already taken to resolve the problem - what outcome you expect from them.

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Dear sir,

I’m writing this letter to complain about the internet service that is provided by your company. I try a lot of times to contact you but without response.

Last week , I have started using your internet service provider for the first time. When I tried to connect my pc with it in order to take my online English class, it told me that I should check the net. I feel disappointed, so I contacted your company for several times and no one responded.

I appreciate it if you can handle the issue as soon as possible or send someone of your team to fix my internet service provider.

Yours sincerely

Nina

Word Count: 114

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

service: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by explaining the internet service issues, mentioning attempts to resolve the problem, and stating the desired outcome. However, the details provided about the issues and the steps taken are quite limited. To improve, provide more specific details about the internet problems (e.g., slow speed, frequent disconnections) and elaborate on the attempts made to contact the company (e.g., specific dates, methods of contact). Also, the tone could be more assertive while remaining polite. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider grouping related ideas together and using transitional phrases to connect your points more smoothly. For example, you could start by stating the purpose of your letter, then describe the issues, the steps you've taken, and finally, your desired outcome. Also, paragraphing could be improved to separate distinct points.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to fully convey the issues. Try to incorporate more specific vocabulary related to internet services and technical problems. For example, instead of saying 'check the net,' you could say 'check the internet connection' or 'troubleshoot the network.' Also, vary your word choice to avoid repetition.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I try a lot of times to contact you but without response' should be revised to 'I have tried to contact you many times without a response.' Proofread carefully to identify and correct these errors.

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Coherence & Cohesion

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