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Letter

Band 6+: You have booked a rental car for your holiday, but upon arrival, the car is not available. Write a letter to the rental car company complaining about this situation. You should include details about: - the booking reference and dates - the impact this had on your holiday plans - what action you expect the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear service team,

I am writing to complain about a serious issue with my car rental booking. I had a real problem with the rental car. My booking reference is QJD126 and rental dates was 3-10 December 2025.Even though I had a confirmed reservation, I was told when I arrived that the car was not available.

The situation caused really serious problems for my holiday, because I had plans to travel, to visit sightseeing, to take a short trip with family.I had to take a taxi to get around, and that cost me extra. Because of this, I had to stopping some of my activities I had planned.

I am really disappointed in this experience. I had really good expectation but it was not real, and because of this I want some compesantion and also I would be really happy if you would apologise.

I look forward to your reply.

With respect, Ciobanu Andreea.

Word Count: 154

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
really: 4
rental: 3
because: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses all the requirements of the task, providing the booking details, the impact on the holiday, and the desired action from the company. There are some minor grammatical errors and awkward phrasing, but overall, the message is clear. To improve, focus on using more precise language and varied sentence structures to enhance clarity and impact.

Coherence & Cohesion

6
The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (booking details, impact on holiday, and expected action). This would enhance clarity and flow. Also, the transition between ideas could be smoother. For example, use linking words or phrases to connect sentences and paragraphs more effectively.

Lexical Resource

6
The vocabulary is adequate for the task, but there's room for improvement. Try to use more specific and varied language to express your disappointment and the impact on your holiday. For instance, instead of 'really serious problems,' you could say 'significantly disrupted my holiday plans.' Also, 'stopping some of my activities' could be rephrased for better impact, such as 'curtailing several planned activities.'

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, 'rental dates was' should be 'rental dates were.' Also, the sentence structure could be more varied. Try incorporating more complex sentences to demonstrate a wider range of grammatical structures. Pay close attention to subject-verb agreement and correct tense usage throughout the letter.

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You have booked a rental car for your holiday, but upon arrival, the car is not available. Write a letter to the rental car company complaining about this situation. You should include details about: – the booking reference and dates – the impact this had on your holiday plans – what action you expect the company to take.

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