Letter

Band 4+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

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Dear futuristic kitchen company,

I’d like to complain about the work you ve done and the completness of them.

First of all, your compant didn t done their job at the agreed timeframe,we were planned to finish it in a week but it wasted me over 2 weeks. Its not normal at all, Im paying for them all not to waste my time or make me feel bad for the workers, I hired them to renovate my kitchen.

Second thing is the work was not completed to the agreed standarts. I was asking about a modern white minimalistic kitchen. No words you did a great job according to the white color but you didnt even try ro make it minimalistic and modern. I m asking you to make the technologies of the kitchen less visible and make it all with some auto turning lights that are not so bright to not hurt eyes.The work you have done make me unsatisfied about the kitchen because i asked absolutely different thing.

Word Count: 169

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

kitchen: 4

about: 3

Try using synonyms for the above words

Task Response

The letter generally addresses the requirements of the task, but the inclusion of irrelevant or inaccurate material detracts from the task achievement. The letter identifies issues with the timeframe and the quality of the work, but lacks specific details. To improve, provide concrete examples of the unsatisfactory aspects of the renovation and explain the specific impact of the delays and poor workmanship. Also, clearly state what actions you expect the company to take to resolve the issues.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the progression of ideas is not always smooth. The introduction is abrupt, and the body paragraphs lack clear transitions. To improve coherence, use topic sentences to introduce the main idea of each paragraph and transition words to connect ideas between sentences and paragraphs. For example, you could start the second paragraph with 'Furthermore' or 'In addition to the delay'. Also, ensure that each paragraph focuses on a single aspect of the complaint to maintain a logical flow.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to express the issues effectively. There is some repetition of words and phrases (e.g., 'agreed'). To enhance lexical resource, try to use synonyms and more specific vocabulary related to renovation and customer dissatisfaction. For example, instead of 'make me feel bad for the workers,' you could say 'cause me undue stress and inconvenience.' Also, consider using more descriptive adjectives to detail the unsatisfactory aspects of the renovation.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. There are issues with verb tense consistency ('didn't done'), subject-verb agreement ('your company didn't done'), and sentence structure (run-on sentences and fragments). To improve grammatical accuracy, review basic grammar rules and proofread carefully. Pay attention to verb tenses, subject-verb agreement, and correct use of articles and prepositions. Breaking longer sentences into shorter, clearer ones can also help improve clarity.

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