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Letter

Band 4+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

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Note: Both the topic and the answer were created by one of our users.

Dear customer service,

I Harpreet Singh from phagwara, had purchased an iphone 16 pro from your online website on 29 Noverber 2025, It had been not a week since, I start using the phone and I facing an issue with the handset. I have been faceing battery problem as well as packaging issue. The product get overheat very quckily and loose battery with in 30 munites of charging. The packaging was not up to matk and has a bed impact on me.

I am very disappointed as I have buy so many products in the past and this is first time happen to me. I have face an issue. The product was used for my professional way, but due to defect, I face inconvenience for the same with i truth in your company, I would like you all to fix his problem as soon as possible or would request you all gor either a refund or full replacement of the handset.

I hope this mistake is not repeated again and allow me to take any futher action.

Your faithfully

Harpreet Singh

Word Count: 181

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

issue: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the product, mentioning defects, explaining the inconvenience, and requesting a solution. However, the letter could benefit from more specific details about the defects and a clearer explanation of the inconvenience caused. Additionally, improving the organization and clarity of the letter would enhance its overall effectiveness.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective paragraphing to separate the description of the issues from the request for action. Transition words could also be used to link ideas more smoothly.

Lexical Resource

The vocabulary used is basic and repetitive. Try to incorporate a wider range of vocabulary to describe the defects and your dissatisfaction more precisely. For example, instead of 'issue,' you could use 'malfunction' or 'defect.'

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Pay attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I start using the phone and I facing an issue' should be revised for correct tense and structure. Proofread carefully to minimize these errors.

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You purchased a mobile phone from an online store a week ago, but you’ve encountered several issues with it since receiving it. Write a letter to the online store’s customer service department complaining about the faulty mobile phone. You should mention: – The specific problems you are experiencing with the phone – What steps you have already taken to try and resolve the issues – What you expect the online store to do to rectify the situation

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Band 4+

You purchased a mobile phone from an online store a week ago, but you’ve encountered several issues with it since receiving it. Write a letter to the online store’s customer service department complaining about the faulty mobile phone. You should mention: – The specific problems you are experiencing with the phone – What steps you have already taken to try and resolve the issues – What you expect the online store to do to rectify the situation

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Coherence & Cohesion

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