Letter

Band 4+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Dear manager,

I hope this letter finds you well. I am writing to complain about the furniture, it was I bought some small storages in your store but now it arrive was damage so I want to complain to claim this guarante.

On the other hand, I was looking for small storage on your shop 2 days ago and I was intresting with once of your product. In addition, currently arrive in my house but after I checking I saw there was so demage in the side of the bottom. Therefore the product is not so fresh it I was saw in your shope so I think you are changes with old stock for me.

While I want to tell you I need to change my product so I would to return for this a damage product and so you are given to me with the new furniture with the same design.

Thank you so much for understanging and I look forward to see for new change product.

Yours Sincerely,

Bill

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter addresses the task by mentioning the purchase, the damage, and a request for replacement, but there are significant issues with clarity and accuracy. The description of the item is vague ('small storages'), the timeline is unclear ('2 days ago' vs. 'recently'), and the damage is not described in detail. The request for action is present but could be more specific. To improve, provide clear details about the item (e.g., a wooden bookshelf), specify the purchase date, describe the damage precisely (e.g., a cracked leg), and clearly state the desired resolution (e.g., a full refund or replacement). Also, ensure the letter is well-organized and free of grammatical errors that obscure meaning.

Coherence & Cohesion

The letter has a logical structure with an introduction, body, and conclusion, but the flow is disrupted by frequent grammatical errors and awkward phrasing. The use of cohesive devices is limited and sometimes incorrect (e.g., 'On the other hand', 'While'). Paragraphing is not effectively managed; the letter could be divided into clearer paragraphs for each point. To improve, focus on using simple, clear sentences and appropriate linking words to guide the reader.

Lexical Resource

The vocabulary is basic and repetitive, with several word choice errors (e.g., 'storages' instead of 'storage units', 'demage' instead of 'damage', 'intresting' instead of 'interested'). There is limited range and flexibility, and some phrases are unnatural (e.g., 'claim this guarante', 'changes with old stock'). To improve, expand your vocabulary related to complaints and product issues, and practice using words accurately in context. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are numerous grammar errors throughout the letter, including incorrect verb tenses (e.g., 'it was I bought', 'arrive was damage'), subject-verb agreement issues, and missing articles. Punctuation is often incorrect, leading to run-on sentences. The range of grammatical structures is limited, and errors frequently impede understanding. To improve, review basic grammar rules, practice writing simple sentences correctly, and proofread your work to catch mistakes.

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