Letter

Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Dear Sir,

I am writing this letter to show my dissatisfaction with the product that I bought online from your website, and would like to request a replacemenet or refund of the item.

Two days ago, I placed an order of earpods from the online page of the company, and it got deliverd today. I am happy about the fact that delivery was fast and efficient; however, my expectations regarding the quality of the product was also high. But, it did not meet my expectations.

There were some faults in the item. Firstly, I ordered the earpods in white colour; whereas, the one I received was in light blue colour. Although, I was fine with the colour, but when I used the earpods I got disappointed. One earpod was working fine, but the other one was not working well. There was distortion in the earpod whenever I was using it. Moreover, the case pack of the item was also not in good condition. There are some cracks on the front side of the case.

I would like to request you to give me the full refund of this faulty item or please send me the new product. It would be really appreciated if your company will take more cautions, and check the product twice before sending it to the customer.

I hope to get a prompt action from you.

Yours Sincerely,

Pooja.

Word Count: 232

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

would: 3

earpods: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the faulty product and the desired resolution. The tone is suitable for a formal complaint. To further enhance the letter, consider adding specific details about the model or order number of the earpods to facilitate easier processing of the complaint. Also, while the letter is well-organized, ensure each paragraph has a clear focus to improve readability.

Coherence & Cohesion

The letter is generally well-organized with a clear introduction, body, and conclusion. The purpose of the letter is immediately apparent. However, there are a few areas where the flow could be improved. For instance, the transition between the positive feedback about delivery and the complaint about the product's quality could be smoother. Consider using more varied cohesive devices to link ideas within paragraphs.

Lexical Resource

The vocabulary used is adequate and generally appropriate for the task. Phrases like 'show my dissatisfaction' and 'prompt action' are suitable. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to product defects and customer service interactions. For example, instead of 'faults in the item,' you could specify 'manufacturing defects' or 'functional impairments.'

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some errors that affect clarity. For example, 'request a replacemenet' should be 'request a replacement'. Also, 'it got deliverd today' should be 'it was delivered today'. Pay closer attention to verb tense consistency and correct article usage. Proofreading carefully before submission can help catch these errors.

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Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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