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Letter

Band 5+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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Note: Both the topic and the answer were created by one of our users.

I am writing express my profound dissatisfaction, with a used car that I purchased three weeks ago from your dealership. Unfortunately, the vehicle has been giving me various problems despite of it had been certified prior to the purchase.

I am very unhappy to mention that your customer service telephone line was never answered at my numerous efforts. Regrettably, the emails I sent were responder either. it is my greatest dissatisfaction that, your customer care is diametrically opposed to what is being advertised in your esteemed website.

To begin with, the battery fails at every morning to start up. Additionally, unusual shaking of the car when idling is disturbing especially, I commute to work daily through heavy traffic jams. Needless to say, that the heater stopped working five days after the sale giving an unpleasant experience in this cold whether conditions.

In light of this, I request immediate remedial actions. Firstly, a prompted session to fix above mentioned issues free of charge will be highly appreciated. Secondly, a partial reimbursement for a rental for the time of repairs is demanded. Lastly, I would expect your concern on improving the customer service to please customers.

Word Count: 194

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The issues with the car and the attempts to contact the company are clearly explained. The desired actions are also stated.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but the flow could be improved in places. Some sentences lack smooth transitions, impacting the overall coherence.

Lexical Resource

6

A range of vocabulary is used, although some word choices could be more precise and natural. The language is generally appropriate for the context.

Grammatical Range & Accuracy

4

There are several grammatical errors that affect the overall clarity and fluency of the letter. Improving grammatical accuracy would significantly enhance the score.

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You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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