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Letter

Band 7+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to you to complain about the service I received recently after I bought a car from your company. Last week, on the 28th of February, I bought a second-hand Toyota Ipsum; the car started developing some problems as soon as I reached home.

So, as soon as I noticed this, I tried to reach out to your support team, but I could not get any response from them. I tried reaching them by phone; I left some messages, and I even emailed the support maintenance team, but I have not yet heard a response. This is causing me to panic and feel insecure after I trusted your company. Your employees are not fully satisfying me as a client.

Actually, the car’s engine cannot start again after I switch it off; that is the main problem I am facing, and I do not know how to fix it. I would like to know if the problem can be fixed and how long that will take. I think that would be all I could ask now, as I am furious with your management.

Thank you for your time and consideration of this complaint. I look forward to your prompt response.

Yours faithfully,

Matandu John. T.

Word Count: 210

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

after: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses all parts of the task. The explanation of the contact attempts, car problems, and desired resolution are clear. Minor improvements in structuring the information could enhance the response.

Coherence & Cohesion

7

The letter flows well, with a logical progression of ideas. Paragraphing is effective. Minor improvements in transition words could enhance the flow.

Lexical Resource

7

The vocabulary used is appropriate and accurate. A wider range of vocabulary could add sophistication. The language is clear and easy to understand.

Grammatical Range & Accuracy

8

The grammar is largely accurate with a good range of structures. Minor errors are present but do not impede understanding. The letter demonstrates good grammatical control.

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