Band 8+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

Dear Manager,

I am writing to inform you about an unpleasant experience I had at your restaurant last Saturday evening.

I ordered a chicken pasta and a glass of fresh orange juice. Unfortunately, the pasta was served cold, and the chicken was undercooked. When I mentioned this to the waiter, he simply reheated the same dish instead of preparing a new one, which made it even worse.

As a result, I lost my appetite and felt unwell later that night. I was very disappointed because I had always enjoyed dining at your restaurant before, and I expected better service and food quality.

I would suggest that you pay closer attention to food preparation and staff training. It would also be helpful if the management checked the dishes before serving them to customers.

I hope you take this feedback seriously and make the necessary improvements.

Yours sincerely,

Aknur