Dear Sir/Madam,
I am writting this letter in regards to an order I placed three days ago for a blood pressure measuring kit. When I received the parcel, the wire that connects the machine reader with the measuring equipment was damaged.
This was quite an important delivery as I am currently nursing my grand father who’s been severly under the weather and the doctors said that I need to measure his blood pressure every three hours and record the readings.
Now the prediciment I face is that without the connecting wire, taking readings is not possible and this is an emergency as the doctors require these readings so they can analyze my grand dad’s condition and come up with a cure.
I would like to request a new set with a fully functioning wire that allows the machine to be operable. According to your policy, any item that was damaged during the packaging and delivery would be immediatly replaced by your company without any extra charges.
I eagerly await for your reply.
Yours Sincerely,
Adam Smith
