Letter

Band 4+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Note: Both the topic and the answer were created by one of our users.

Good afternoon dear customer service department

I write to you because I have a problem with my phone that I bought from your online store.

The date of purchase was 31st of December, today is 12th of January, after few weeks of using a mobile device I found a lot of things that were missing in my phone and it doesn’t work properly.

When I tried to use apps like telegram, instagram and whatsapp this throws an error that says “You don’t have access to use these applications because of restricted settings, please contact the manufacturer, thank you.”

I am contacting you now and ask for your help to fix the error.

Thank you, Kind regards

Word Count: 116

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the main points of the task, including the product, date of purchase, and a description of the fault. However, the description of the fault could be more detailed. The letter also states the desired action, but it could be more specific. To improve, provide more details about the phone model, be more specific about the action you want the retailer to take (e.g., repair, replacement, or refund), and ensure the tone remains formal throughout. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but could benefit from a more structured approach. Consider dedicating separate paragraphs to each of the points mentioned in the task instructions: detailing the product and purchase date, describing the fault, and stating the desired action. This will improve the flow and readability of your letter.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'a lot of things that were missing,' you could specify what features or functionalities were absent. Using more specific and descriptive language will enhance the clarity and impact of your letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, the sentence structure in the second paragraph could be improved for better readability. Pay close attention to verb tense consistency, subject-verb agreement, and correct use of articles. Reviewing basic grammar rules and proofreading carefully can help reduce these errors.

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