Letter

Band 4+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

Hope my email finds you well, I am trying to reach to customer sservice department, to share my experience regarding the TV that I bought last week, through your repected company online, the thing that I found the product in a very bad condition, one of the side of the television was was letterly broken and damage, which makes me really disapoointed and felling bad, anothe thing is the package which also in a not safe nethier organize, I kindly ask for a replacement of a new one, otherwise I want a refund of money as soon as possibe, to avoid any conviconeces, I attached the pictures of the item.

Hopfully, you will solve this matter, thank you in advance for your cooperation,

Yours faithfully,

Tayseer

Word Count: 128

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all the requirements of the task, providing details about the purchased item, the fault, and the desired action. However, there are some minor grammatical errors and awkward phrasing that could be improved. For example, 'Hope my email finds you well' is slightly informal for a formal complaint letter. Also, the description of the damage could be more precise. To improve, focus on using more formal language and ensuring clarity in your descriptions. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information could be improved. Consider using more precise language and structuring your points more logically to enhance clarity. For example, clearly separate the details of the purchase, the description of the fault, and the desired action into distinct sentences or paragraphs.

Lexical Resource

The vocabulary used is basic and lacks precision. To improve, try to use more specific and varied vocabulary related to the product and the issues encountered. For example, instead of 'bad condition,' you could use 'damaged' or 'defective.' Also, avoid informal language.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Pay close attention to spelling, especially common words. Proofreading carefully before submitting can help catch these errors.

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