Letter

Band 6+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

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Dear customer service team,

I am writing to complain about a mobile phone that I purchased recently from your online store. I but it on 12 January 2026 and the order number is 4567JCA. It arrived with several defects. The screen had a lot of problems, but the main problem that shocked me was that screen has visible scratches. The battery very fast discharges and had a lot of problems with camera. The camera does not focus on the object or person and also the visibility of the image from photos is very reduced.

As the product is faulty, I kindly request a replacement device or a full refund. Please inform me about the return procedure and the expected timeframe for resolving this matter soon.

With respect, Ciobanu Andreea

Word Count: 129

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all the requirements of the task, providing details about the defects, purchase information, and desired resolution. However, there are some minor omissions and areas where the letter could be improved. To enhance the letter, consider elaborating slightly more on each defect to strengthen your complaint. Also, ensure consistent and accurate grammar and word choice throughout the letter. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are a few areas where coherence could be improved. For example, in the first paragraph, the transition between mentioning the screen problems and the scratches could be smoother. Also, ensure a logical flow when listing the defects. Using more varied cohesive devices would enhance the overall readability.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Consider using more precise and descriptive words to detail the phone's defects. For instance, instead of 'a lot of problems,' you could specify 'significant display issues' or 'multiple malfunctions.' Expanding your range of vocabulary will make your writing more impactful.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some errors that need attention. For example, 'I but it' should be 'I bought it.' Also, 'The battery very fast discharges' should be 'The battery discharges very fast' or 'The battery drains quickly.' Correcting these errors and ensuring consistent verb tense usage will improve the overall grammatical accuracy.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You recently bought a laptop from an online store, but it arrived damaged. Write a letter to the store manager to complain about the issue. Include: when and what you bought; what the problem is; what you would like the manager to do about it.

You recently bought a laptop from an online store, but it arrived damaged. Write a letter to the store manager to complain about the issue. Include: when and what you bought; what the problem is; what you would like the manager to do about it.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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