Band 4+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

Hello dear Mr or ms retailer. I writing to you because my product i bought from your service arrived damaged.

I have maked an order a vase from your store it is was called as “The Best present for your family members” And this position included a good gift wrap with indescribable decorative bow.

When I was coming to take my present from the post office I was so happy. But when i came to home and then discovered that my vase was absolutely broken into pieces, and the gift bow absented. Therefore i was really irritated, i got damage as an emotional as a physical. And i also was obliged to by new vase!

In including i want to say, I purchased a very special present for my grandmother, and that’s meanted to mush for me. I ask you for return my money, cause i don’t need other vase now.

Thank you for your attention, and i hope you will accept a right decision.