Letter

Band 4+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Hello dear Mr or ms retailer. I writing to you because my product i bought from your service arrived damaged.

I have maked an order a vase from your store it is was called as “The Best present for your family members” And this position included a good gift wrap with indescribable decorative bow.

When I was coming to take my present from the post office I was so happy. But when i came to home and then discovered that my vase was absolutely broken into pieces, and the gift bow absented. Therefore i was really irritated, i got damage as an emotional as a physical. And i also was obliged to by new vase!

In including i want to say, I purchased a very special present for my grandmother, and that’s meanted to mush for me. I ask you for return my money, cause i don’t need other vase now.

Thank you for your attention, and i hope you will accept a right decision.

Word Count: 165

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

present: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by providing details of the product, explaining the damage, and stating the desired action. However, the language contains some inaccuracies and awkward phrasing, which detracts from the overall clarity. To improve, focus on using more precise vocabulary and ensuring grammatical accuracy. Also, consider organizing the information more logically for better readability.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is disrupted by grammatical errors and awkward phrasing. To improve coherence, focus on structuring your letter with a clear introduction, body paragraphs that each address a specific point (product details, damage explanation, desired action), and a concise conclusion. Using transitional phrases can also help to connect your ideas more smoothly.

Lexical Resource

The vocabulary used is basic and sometimes inappropriate ('maked,' 'absented,' 'meanted to mush'). Expanding your vocabulary and using more precise language would enhance the letter's impact. For example, instead of 'absolutely broken into pieces,' you could say 'shattered' or 'completely broken.' Consider using a thesaurus to find more suitable alternatives.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and improper use of articles and prepositions. These errors significantly impede understanding. Focus on mastering basic grammar rules and sentence structures. Review each sentence carefully for errors before finalizing your letter. For example, 'I writing to you' should be 'I am writing to you,' and 'i got damage as an emotional as a physical' needs significant revision to be grammatically correct.

Answers On The Same Topic:

See All

You recently had your car repaired and now it is not working properly. Write a letter to your mechanic.

Dear Mr James, I am Mr Grimes,who had recently had his car repaired. You have repaired the front window of my Chevrolet Caprice on nineteenth of April. It was working properly,until the twenties of April while powdering my car. Suddenly,something went wrong and the window did not open. As you know,it is quite unsafe to […]

Band 5+

Your friend has a problem. Write a letter giving advice.

Dear friend. I am writing to letter about you have a problem. I give some advice for you. Firstly you have a problem due to your study. You do not worry about it, because I trying hard to understand everything. You need to know basic problem. Likely it is connecting your knowledge. So you don’t […]

Band 4+

See All