Letter

Band 6+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Apple store

I am a customer who bought an iPhone 17 at your store last week. At first, the phone worked very well, but after a few days, it started to have some problems. The screen sometimes freezes, and the battery runs out very quickly even when I don’t use it much.

I tried to restart and update the phone, but the problem is still there. I am very disappointed because the phone is new and expensive.

I would like to ask you to check the phone and either repair it or replace it with a new one. I hope you can solve this problem as soon as possible.

Thank you for your attention.

Word Count: 115

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A1 - Beginner
Aim to use more advanced language.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by stating the product purchased, mentioning the timeframe, describing the damage, and suggesting a course of action. However, the response includes some irrelevant information (mentioning the phone worked well initially) and lacks specific details about the damage. To improve, provide more concrete details about the damage and focus on the key issues. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The progression of information is logical, clearly stating the issue and desired resolution. To enhance coherence, consider adding a sentence at the beginning to directly state the purpose of the letter (e.g., 'I am writing to express my dissatisfaction with a recent purchase').

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. While the language is functional, incorporating more varied and specific vocabulary could elevate the letter. For example, instead of 'some problems,' you could specify 'technical malfunctions' or 'performance issues.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are generally accurate and varied. To further refine the grammar, pay attention to articles and prepositions, ensuring they are used correctly in all contexts.

Answers On The Same Topic:

See All

write a letterto the singer in your letter say how you feel about his performance ,give details of your musical activities ,explain how you would like him to help you with your musical activities

Dear Nisa, I am writing to you about a concert and through your songs were very good. I attend your performace last week, and I would like to share my feelings about a soing thhat change my life. Your performance in this city was very good, the way you sang the lyrics of My Life […]

Band 6+

See All