Letter

Band 7+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Walmart Customer Service,

I bought an expensive vacuum cleaner from Walmart. I have been using it for two weeks, and I have noticed a defect with it recently.

The main issue with it is that the vacuum cleaner does not pick up the cat fur on the carpet due to loss of suction. When I bought it, I made sure to check the characteristics for the exact same reason because I have two cats at home. I understand that cat fur is challanging to clean for its sticky nature, however loss of suction makes it almost impossible.

I would like either a full refund or service to fix the defect. The best option would be refund because I find it hard to believe that even if it is fixed, it will still pick up cat fur from carpet. I am also aware of the fact that it is an expensive vacuum cleaner, therefore full refund may not be possible.

Thanks,

Tamerlan Latifli

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

vacuum: 3

cleaner: 3

refund: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by providing the necessary details about the faulty product, the defect, and the desired action. However, elaborating further on the specific model of the vacuum cleaner and providing the order number would enhance the clarity and completeness of the information. Also, the tone could be more assertive in stating the desired resolution.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. The paragraphing is logical, and the progression of ideas is easy to follow. However, there are a few areas where cohesion could be improved to make the letter flow more smoothly. For example, transitions between sentences and paragraphs could be strengthened to better connect the ideas.

Lexical Resource

The letter demonstrates a sufficient range of vocabulary to convey the message effectively. The choice of words is generally appropriate, but there are opportunities to use more precise or sophisticated language to enhance the impact of the letter. For instance, consider using synonyms or more descriptive terms to add depth to your writing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only a few errors that do not significantly impede understanding. While the sentence structures are generally accurate, there is room to incorporate a wider range of grammatical structures to add complexity and sophistication to your writing. Pay attention to verb tense consistency and subject-verb agreement to further enhance accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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