Band 6+: You recently stayed at a hotel and encountered some problems during your stay. Write a letter to the hotel manager outlining the issues you experienced, explaining their impact on your stay, and suggesting possible solutions."

Dear Sir/Madam,

I hope this letter finds you well. I am writing to share about unfortunate circumstances occurred while I was staying at your hotel from March 2nd to March 4th.

I was visiting Toronto for business reasons. On the first day of my stay, I was unable to connect my laptop to the hotel wifi network. Despite reaching out to the reception for assistance, staff was unable to resolve my problem. As a result, I missed one of a important client meeting. Furthermore, I had a disappointing experience at one of a restaurant at your hotel. The service was quite slow and food lacked the expected taste.

To improve services and maintaining the standard of your hotel, I would suggest to provide intensive training to staff members. Consequently, hire professional chefs’ and server to improve the quality of food served at your restaurant. I hope you would take these suggestions into consideration to enhance the hospitality service of your hotel. Yours faithfully,

Ram Kapoor