Letter

Band 7+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Dear Sir or Madam,

I am writing this letter to lodge a complaint about my stay at Hyatt Melbourne on Tuesday 20th September.

I stayed at your accomodation as my company, Mecca, was holding an important general meeting in your convention room. We also invited overseas business partners to the hotel and planned to have dinner in the rooftop terrace afterwards.

To my great dissatisfaction, the service provided during the event was terrible. The reception was unable to direct our partners to the convention room, which greatly delayed the meeting. Moreover, our table booking for the restaurant was not ready at the expected time and the staff made us wait half an hour.

This quality of service is unacceptable from a 4-star hotel franchise such as Hyatt. Hence, I would like to request a compensation for our bookings and expect that a review of the employees involved is made.

I would appreciate your prompt assistance in this matter and I look forward to your response.

Yours faithfully,

Lea Leung

Word Count: 169

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing a clear explanation of the stay, the problems encountered, and the desired resolution. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific details about the impact of the poor service on the business meeting or the dinner with overseas partners. This would strengthen the justification for the requested compensation.

Coherence & Cohesion

The letter is well-organized and the purpose is clear from the beginning. The progression of ideas is logical, moving from the reason for the stay to the problems encountered and the desired resolution. The use of cohesive devices like 'Moreover' and 'Hence' helps to connect ideas, but there's room to enhance the flow further. Consider varying your sentence structure and using more sophisticated linking words to create a smoother reading experience.

Lexical Resource

The vocabulary used is appropriate for the task, with terms like 'convention room,' 'overseas business partners,' and 'rooftop terrace' adding specificity. The phrase 'To my great dissatisfaction' is effective in conveying the writer's feelings. To further enhance the lexical resource, try incorporating more nuanced vocabulary related to service quality and complaint resolution. For example, instead of 'terrible,' you could use 'subpar' or 'deficient.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. The sentence structures are varied, and punctuation is generally accurate. Pay close attention to subject-verb agreement and article usage to eliminate any remaining errors. For example, carefully review sentences for correct tense usage and ensure that all nouns have appropriate articles where needed.

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Band 7+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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