Letter

Band 6+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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Dear Sir or Madam,

I am writing to show my dissatisfaction with the food and service which I received in your restaurant. It was our second marriage anniversary, and I planned a surprise dinner for my wife. I thought about your restaurant as it was nearby. However, I made a wrong decision because nothing went in the same way how I planned for her.

I booked a table at rooftop restaurant with a beautiful decoration and flowers bouquet on table. It was annoying experience when I got to know that there is no such table available for us on arrival. My wife was literally crying as she was feeling embarrassed on her special day. When we got a table after half an hour, then the taste of food which we ordered was not authentic. We had to left with bad memories from your restaurant.

It would be great if you could send a personal apology letter to my wife with some flowers and gift card from your restaurant. I know it could not change our experience but it can help to make my wife happy and recreate her day. It would be greatly appreciated if a experience server can help us on that day. I hope you will look into this serious matter. I look forward to your prompt answer.

Yours sincerely,

Alex

Word Count: 223

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 4

table: 4

experience: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly outlining the issues experienced at the restaurant and suggesting a resolution. The tone is suitable for a complaint letter. To further enhance the response, consider adding specific details about the food quality to strengthen the impact of the complaint.

Coherence & Cohesion

The letter is generally coherent and logically organized, presenting the issues in a clear sequence. However, the flow could be improved with more cohesive devices to link ideas within and between paragraphs. For instance, using transition words or phrases to connect the events and express the writer's feelings more smoothly would enhance the overall readability. Consider varying sentence structures to avoid monotony and improve the letter's rhythm.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. While the language is understandable, incorporating more specific and descriptive words could make the letter more impactful. For example, instead of 'bad memories,' you could use 'disappointing memories' or 'unpleasant memories'. Expanding your range of vocabulary would help convey your dissatisfaction more effectively.

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentences, but grammatical errors are noticeable and occasionally impede understanding. Focus on improving accuracy in areas such as verb tense consistency, subject-verb agreement, and correct use of articles and prepositions. Reviewing basic grammar rules and proofreading carefully can help reduce these errors. For example, 'We had to left' should be 'We had to leave'.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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