Letter

Band 5+: You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

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10.02.2026

Lahore, Pakistan.

Respected Manager;

I; along with my family; visited your cafe, on 9.02.2026 in the afternoon, which was not my first visit, i ordered 3 main courses and 2 starters and 3 drinks. The first problem was when the food came the order was all wrong we received the main courses before the starters and drinks after our food was finished. None of the main courses was upto the mark and despite complaining no one paid attention and when the starters came after the main course was already served and eaten we compained and over the top of all that the staff really misbehaved and did not accept their mistake and the drinks were late too which was very unsettling.

We paid a good amount of money just to experience worst food quality and misbehaviour from the staff. On asking for a feedback form the said they are out of it. As i mentioned in the start this was not my first time visiting this cafe; i really enjoyed my first visit and took my family to experience the same but alas!

I hope you will take some action against this.

A customer who would like you to keep up with your reputation.

Alaya.

Word Count: 206

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

first: 4

courses: 3

starters: 3

drinks: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, detailing the date and time of the visit, the issues encountered, and the desired outcome. However, the letter could benefit from improved organization and clarity. Consider structuring the letter with more distinct paragraphs to separate the different aspects of the complaint. Additionally, providing more specific details about the food quality and the staff's misbehavior would strengthen the impact of the letter.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related issues together in separate paragraphs to enhance clarity. For example, dedicate one paragraph to the incorrect order and another to the staff's misbehavior. Also, transitions between ideas could be smoother. For example, use phrases like 'In addition to this' or 'Furthermore' to connect related points.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the issues you encountered. For instance, instead of saying 'the food was not up to the mark,' you could say 'the main courses were undercooked and lacked flavor.' Also, replace 'misbehaved' with a more descriptive word, such as 'unprofessional' or 'disrespectful'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to punctuation, especially commas and semicolons. For example, the sentence 'I; along with my family; visited your cafe' should be 'I, along with my family, visited your cafe.' Also, ensure subject-verb agreement and correct tense usage throughout the letter. Proofread carefully to catch and correct these errors.

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