Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Hello, I am experiencing some issues with the service.

I have been using this service for a month, but I have had trouble watching the content properly.

There are three main problems. First, the network speed is too slow, and I have to deal with buffering every five minutes. Second, there isn’t enough content suitable for watching with my children. Third, the system frequently requires checks.

All of these problems are critical. I even tried switching to a higher-speed internet connection, but the issue seems to be with your server system. This service has been incredibly frustrating for me.

I hope you can provide some guidance on how I can resolve these issues.

Word Count: 113

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task requirements by describing the issues, explaining their impact, and suggesting solutions. However, the solutions could be more specific and detailed. For example, instead of just asking for guidance, you could suggest specific actions like server upgrades or content additions. Also, the tone could be slightly more formal for a customer service letter. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized with clear paragraphing. However, the transition between describing the problems and explaining their impact could be smoother. Consider adding a sentence or two to explicitly link the issues to their effects on your viewing experience before stating that the service has been frustrating.

Lexical Resource

The vocabulary is adequate and appropriate for the task. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to streaming services and technical issues. For example, instead of 'network speed is too slow,' you could use 'bandwidth is insufficient,' or instead of 'the system frequently requires checks,' you could say 'the system frequently prompts authentication'. This would demonstrate a more sophisticated command of language.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control with accurate and appropriate use of punctuation and grammar throughout. There are virtually no errors.

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Band 7+

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Task Response

Coherence & Cohesion

Lexical Resource

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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