Letter

Band 8+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Dear Sir or Madam,

I am writing in regard to my recent purchase of a laser printer from your store. After testing the machine at home, I have discovered that it is faulty and needs a replacement.

Although the printer appears visibly intact, the print quality is not what it should be. Some letters are smudged and unclear. The reason for this problem cannot be the paper as I have tested the machine with serval different kinds of it and the issue persists.

This unfortunate situation is particularly distressing for me as I work from home and need to print documents every day. On the other hand, I have traded in my old printer by your store’s offer, so forced me to drive to the nearest internet shop every day to fulfil my printing needs.

I would like to exchange the broken machine for a new one as soon as possible. Could you please check to see if you have it in stock and notify me at your earliest opportunity? Must I return to your store to get this done?

I would appreciate your immediate attention to this matter.

Yours faithfully,

Ricky Lai

Word Count: 193

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

printer: 3

machine: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly describing the problem, explaining its impact on work, and stating the desired action. The content is relevant and sufficiently detailed. To improve, consider elaborating slightly more on the impact of the faulty printer on your work to further strengthen the response.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow the writer's concerns and requests. The paragraphing is well-managed, contributing to the overall coherence. To further enhance cohesion, consider using a wider range of cohesive devices to link ideas more smoothly within and between paragraphs.

Lexical Resource

The letter demonstrates a good range of vocabulary, used appropriately to convey the message effectively. The language is sufficiently precise for the context. To aim for a higher score, consider incorporating more sophisticated or nuanced vocabulary where appropriate, but ensure it remains natural and relevant to the situation.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with excellent control. Grammar and punctuation are used accurately throughout, contributing to the clarity and professionalism of the letter. The few minor errors do not detract from the overall high quality of the writing.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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