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Letter

Band 4+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Good Aftermoon dear Compass,

I would like introduce myself first, I am Marghe and I am writing you today regarding my Motorbike jacket ordered from your siteweb Monday 2 November.

I have been useing your webside montly for the last three years without issuse. However, this time my exsperience was very dissapointed, I have received the jacket broken on the left size, it looks that someone has been use before send it.

In this three years I never got any problems with you, telling all my friends how well your company produce with timing, prices.

Therefore, I am here today writing this email to asking if I maght get the compensation or if I could get a new Jacket this month as I really need to have this item.

I am open to send you all prove about the damage riceived today.

Hope to hear from you soon,

regarding

Margherita

Word Count: 150

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
jacket: 3
Try using synonyms for the above words

Task Response

7
The letter addresses all the requirements of the task, providing details about the purchase, the damage, and the desired action. However, there are some minor grammatical errors and awkward phrasing that could be improved. For example, 'siteweb' should be 'website,' and 'I have been useing' should be 'I have been using.' Also, the tone could be slightly more formal for a complaint letter to a company headquarters. To improve, focus on refining grammar and using more precise language.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by specific details about the purchase, the damage, and your desired resolution. Use transitional phrases to connect ideas and ensure a smoother reading experience. Paragraphing could be improved to separate distinct points.

Lexical Resource

4
The vocabulary used is basic and lacks the precision needed to effectively convey the complaint. For example, instead of 'broken on the left size,' you could use 'damaged on the left side' or 'torn on the left seam.' Expand your vocabulary related to product conditions and complaint scenarios to express your concerns more accurately. Also, 'siteweb' should be 'website'.

Grammatical Range & Accuracy

3
The letter contains numerous grammatical errors, including incorrect verb tenses ('I have been useing'), subject-verb agreement issues, and incorrect word forms ('riceived'). Sentence structure is often awkward and unclear. Focus on improving your understanding of basic grammar rules and sentence construction. Proofread carefully to identify and correct errors before submitting your writing. For example, 'I would like introduce myself' should be 'I would like to introduce myself,' and 'I am writing you today regarding my Motorbike jacket ordered from your siteweb Monday 2 November' should be 'I am writing to you today regarding my motorbike jacket that I ordered from your website on Monday, November 2nd.'

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