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Letter

Band 8+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a kitchen appliance I purchased from your store. On October 10th, I bought a ‘SwiftBlend 3000’ blender (receipt number 5543) from your downtown branch.

Unfortunately, the blender is faulty. Upon using it for the first time, I discovered that the motor overheating within thirty seconds, causing a burning smell, and the blades do not rotate at the correct speed.

I would appreciate it if you could provide a full refund or a replacement unit immediately. I have attached a copy of my receipt for your reference.

I look forward to your reply and a resolution to my problem.

Yours faithfully,

[Your Name]

Key Tips fo

Word Count: 115

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully satisfies the requirements of the task. All three bullet points are addressed clearly and appropriately. The details of the purchase, the problem with the equipment, and the desired resolution are all well-explained. The tone is polite and professional. Occasional omissions or lapses are acceptable at this level. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using appropriate and precise language to describe the issue and desired resolution. The choice of words like 'faulty,' 'overheating,' and 'resolution' enhances the letter's clarity and professionalism.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full control. Grammar and punctuation are accurate throughout, contributing to the letter's overall clarity and effectiveness.

Answers On The Same Topic:

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

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Band 6+

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Band 5+

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Band 9

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Band 8+

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Sir, My name is Uzoma Vivien. I recently purchased a 5-liter air fryer with batch number 12AHJ from one of your outlets, the branch in Ikoyi to be precise. There seems to be a problem with the heating system of the gadget. It heated up for a few minutes when I tried using it […]

Band 9

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