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Letter

Band 9: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I hope you are doing well. I have been a regular customer of your shop for the past nine years. Although I have never experienced any problems with your products, I recently bought a ceiling fan from your store, which has a slight issue.

The fan works properly; however, it makes a strange noise when I set it to turbo mode. The technician who installed it mentioned that the issue might be related to the bearings. When I asked him to confirm this, he explained that opening the fan could void the warranty due to company policy.

As I purchased the fan about a week ago, I still have the receipt and warranty card. Since it is under warranty, I would like to make a claim for this product. I would prefer either a replacement or a refund.

I would appreciate a prompt response regarding this matter.

Yours sincerely,

Zack

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

warranty: 3

would: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It clearly describes the product, the purchase date (implied), and the problem. The desired action is also clearly stated. The tone is appropriate and the letter is well-organized.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth and natural. The use of cohesive devices is excellent, contributing to the overall clarity of the message.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the writing.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout, contributing to the letter's clarity and professionalism.

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Band 9: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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