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Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

I am writing to express my bad experience as passanger of your train company, whereas I want to complain about the behaviour of staff members.

Today, On april 23, I visited to station to travel to my friends birthday party but unfortunatily, I was told that I can not travel because my ticket is not valid because of some technical issue on your website as I booked it online a week ago.

I was very disappointed because solution of my problem was very away as employees are not even listening to my complaint. Moreover, They took a lot of time to book new ticket for me, it resulted as I missed my train.

I want to suggest you that, Please improve and upgrade your website so travellers don’t face the same problem again. Moreover, Kindly help me with the refund of my invalid ticket booking.

I hope that you take it as concern and work on it.

Yours Sincerely,

Sukhveer Singh

Word Count: 163

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
because: 3
ticket: 3
Try using synonyms for the above words

Task Response

5
The letter addresses the main points of the task by describing the ticket issue, expressing unhappiness with the staff, and suggesting actions for the train company. However, the response could be more detailed and specific to fully address the task requirements.

Coherence & Cohesion

4
The letter is somewhat coherent and cohesive, but there are some issues with paragraphing and organization. Consider dividing the letter into more distinct paragraphs to improve clarity and coherence. Additionally, linking words and phrases could be used more effectively to enhance cohesion.

Lexical Resource

4
There is a range of vocabulary used, but some words are misspelled ('passanger' should be 'passenger', 'unfortunatily' should be 'unfortunately'). Try to use more varied and precise vocabulary to demonstrate a higher level of lexical resource. Additionally, pay attention to word choice and accuracy to improve the overall lexical quality.

Grammatical Range & Accuracy

4
There are several grammatical errors throughout the letter, such as missing articles ('the behaviour of staff members'), incorrect verb forms ('visited to station'), and punctuation errors. Work on improving sentence structures, grammar accuracy, and punctuation to enhance the overall grammatical range and accuracy.

Answers On The Same Topic:

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 8+

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 9

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Band 8+

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 9

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