Band 5+: The charts below show the results of a questionnaire asked visitors to the parkway hotel how they rated the hotels customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The charts illustrate the rate of hotel’s customer service to visitors in the Parkway Hotel during the half decade in 2005 and 2010.

Overall, it is apparent that customers service had noticeable rise during 5 years. About half of people was satisfied with the service of the hotel in 2005, whereas almost the same number of people thought well about it.

The Parkway Hotel had quite a good reputation in the first questionnaire, however not enough well as in 2010. 45 people was satisfied with the service in the hotel, whereas 15% of the questionnaire participants thought that hotel had very poor customer sevice. In addition, 21 individuals considered that it was poor enough. Only 5 people had an excellent opion about client support.

Further, shart shows that customer service of Parkway Hotel had significant rise during 5 years. Only 4 individuals thought very insufficient about hotel support, while 39% of questionnaire participants considered that client service is good enough. Furthermore, about 30 people thought it was excellent.