The given pie charts illustrate the proportion of 5 different levels of rating given by the customers on Parkway Hotel’s customer service.
Overall, there was an increase in the number of excellent and good reviews, while the figures for satisfactory, poor and very poor ratings saw opposite changes. In addition, the majority of ratings given by the visitors in 2005 was satisfactory, but it was surpassed by good ratings in 2010.
The share of excellent reviews on customer service of the examined hotel started at 5% in 2005, after which it witnessed a significant rise to 28% in 2010. The figures for given good reviews saw a similar change, which jumped from 14% in 2005 to 39% in the next five years.
45% of the reviews given to Parkway Hotel on their customer service was satisfactory in 2005, followed by a moderate drop to 17% in 2010. Similar changes, to lesser extents, were seen in the figures for poor and very poor ratings, declining from 21% and 15% in 2005 to 12% and 4% respectively.
