The pie charts illustrate the results of a questionnaire taken from the Parkway Hotel’s clients about the hotel’s customer service. The results in different years were compared, as the questionnaire was given to 100 guests in 2005 and 2010.
Overall, the rating of the customer service rose over time.
In 2005, 45 customers were satisfied with the service. Moreover, 14 of them evaluated the service as “good”, and only 5 marked the quality as “excellent”. As for the negative reviews, there were about 21 people who thought the service was poor, and 15 were absolutely not content with it.
There was an increase observed in the number of people satisfied with the service, as well as a considerable decrease in the number of negative reviews by 2010. There was a significant increase in the number of people who responded about the customer service in the questionnaire as “good” and “excellent”, with around 25 and 23 more positive reviews, respectively. The number of people satisfied with the service was only 17, as opposed to 45 in the year 2005. Notably, the number of people who marked the service as “poor” and “very poor” in 2010 decreased by 9 and 11, respectively.
