The pie charts display ratings of Parkway Hotel customers in 2005 and 2010.
Overall, while good and excellent ratings both showed an increase, satisfactory, poor, and very poor ratings experienced a decline. In addition, more individuals responded with good ratings in 2010 than in 2005.
Answers from 45 percent of the customers were satisfactory when asked for a review, making this sector the greatest proportion of total reviews in 2005; however, this number decreased significantly to 17 percent in 2010. Although the poor sector had the second biggest review rate in 2005 at 21 percent, ratings in this sector fell dramatically to 12 percent in 2010. The very poor sector also saw its proportion decrease from 15 to only 4 percent.
Just over 14 percent of ratings were rated as good in 2005. However, this sector became the most rated section in 2010, with a whole 39 percent. The excellent sector also saw its review rates grow from only 5 to 28 percent in 2010.