This image illustrates two pie chart with customer services between two years from 2005 and 2010. The ratings are categorized as excellent, satisfactory, very poor, good and poor.
Looking at an overall structure, in 2005 the highest percentage could be seen in satisfactory portion and the lowest one in excellent category. Furthermore, in 2010 the highest proportion held in good category and the lower could be seen in the very poor portion.
With regards, the questionnaire of about 100 guests are designed to check the customer services in hotel parkway. In 2005 the highest percentage lies in satisfactory service that is about 45% while only 5% was excellent. On the other hand, the good and very poor was 14% and 15%. The poor was only 25%.
In 2010 the satisfactory are dramatically deceased that is accounted for 17% and as compared to 2005 the good rate are gradually increased to 39% while the excellent service are also improved to 28% and very poor category are reduced to 4% as compared to 2005 that is 15%.