Band 7+: There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir,

I am writing this letter to you to raise a concern related to the reliability of bus service, that I have been facing for past 2 weeks. The buses never reach the stop on the scheduled time and there also have been instances of vehicle breakdown.

Due to the bad service, I am usually late for my work and also have to use other modes of transportation to reach the destination. Consequently, I have spent a huge amount of money commuting via private vehicles. However, this is not a long-term solution as this quite expensive and harmful for the environment.

Therefore, I would request you to look into the issue and check the quality of the buses. The buses should go through a regular maintenance check, so that on-route breakdown can be avoided. Another suggestion would be to ensure strict adherence to arrival schedules. Taking these steps would help us in regaining trust in your company and again become your regular customers.

Hope you take the necessary actions.

Thanks,

Yours sincerely,

Suganya Sarma